// MCP TOOL REFERENCE
F Risk Grade Plain Com MCP Server · worst category: Destructive

PLAIN COM MCP SERVER TOOLS

78 tools from the Plain Com MCP Server MCP Server, categorised by risk level.

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// ALL 78 PLAIN COM MCP SERVER TOOLS
READ 24 tools
Read change_thread_status_to_todo Change thread status to Todo with optional status detail. Use this instead of mark_thread_todo when you nee... Read get_customer Get detailed customer information by ID Read get_help_center Get details of a specific help center Read get_help_center_article Get a specific help center article by ID Read get_help_center_article_by_slug Get a help center article by its URL slug Read get_help_center_article_group Get a specific article group by ID Read get_help_center_index Get the navigation index/structure of a help center Read get_queue_stats Get a quick overview of the support queue with counts by status Read get_thread Get detailed thread information including conversation timeline Read get_workspace Get current workspace information Read list_autoresponders List all autoresponders Read list_customer_groups List all customer groups Read list_help_center_article_groups List article groups (categories) in a help center Read list_help_center_articles List articles in a help center Read list_help_centers List all help centers in the workspace Read list_label_types List all available label types Read list_snippets List all snippets (canned responses) Read list_thread_field_schemas List all custom thread field schemas Read list_threads List support threads with optional filters. Note: statusDetail (CREATED, NEW_REPLY, etc.) is not available ... Read list_tiers List all support tiers Read list_users List workspace users Read list_webhooks List all webhook targets Read search_customers Search for customers by email Read verify_help_center_custom_domain Verify DNS ownership of a custom domain for a help center
WRITE 37 tools
Write add_customer_to_groups Add a customer to one or more groups Write add_labels_to_thread Add labels to a thread Write assign_thread Assign a thread to a user Write change_thread_priority Change the priority of a thread Write create_autoresponder Create a new autoresponder Write create_customer_event Create a custom event on a customer timeline Write create_customer_group Create a new customer group Write create_help_center Create a new help center Write create_help_center_article_group Create a new article group (category) in a help center Write create_knowledge_source Create a knowledge source for AI to reference Write create_label_type Create a new label type Write create_note Create an internal note on a thread (not visible to customer) Write create_snippet Create a new snippet (canned response) Write create_thread Create a new support thread for a customer Write create_thread_event Create a custom event on a thread timeline Write create_tier Create a new support tier Write create_webhook Create a new webhook target Write generate_help_center_article Auto-generate a help center article from a support thread using AI Write mark_customer_as_spam Mark a customer as spam Write mark_thread_done Mark a support thread as done/resolved Write mark_thread_todo Mark a support thread as todo (re-open it) Write reply_to_thread Reply to a support thread. The reply will be sent to the customer via the original channel (email, chat, etc.) Write send_chat Send a chat message to a customer Write send_email Send a new email to a customer (starts a new thread) Write snooze_thread Snooze a support thread. Use WAITING_FOR_CUSTOMER (no duration) to snooze until customer replies, or WAITIN... Write update_help_center Update an existing help center Write update_help_center_article_group Update an article group Write update_help_center_custom_domain Set a custom domain for a help center Write update_help_center_index Update the navigation index/structure of a help center Write update_snippet Update an existing snippet Write update_thread_title Update the title of a thread Write update_webhook Update a webhook target Write upsert_company Create or update a company Write upsert_customer Create or update a customer Write upsert_help_center_article Create or update a help center article Write upsert_tenant Create or update a tenant Write upsert_thread_field Set a custom field value on a thread
DESTRUCTIVE 17 tools
Destructive delete_autoresponder Delete an autoresponder Destructive delete_company Delete a company Destructive delete_customer Delete a customer Destructive delete_help_center Delete a help center Destructive delete_help_center_article Delete a help center article Destructive delete_help_center_article_group Delete an article group Destructive delete_knowledge_source Delete a knowledge source Destructive delete_note Delete an internal note from a thread Destructive delete_snippet Delete a snippet Destructive delete_tenant Delete a tenant Destructive delete_thread Permanently delete a thread Destructive delete_tier Delete a support tier Destructive delete_webhook Delete a webhook target Destructive remove_customer_from_groups Remove a customer from one or more groups Destructive remove_labels_from_thread Remove labels from a thread Destructive unassign_thread Remove assignment from a thread Destructive unmark_customer_as_spam Remove spam marking from a customer

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// FAQ
How many tools does the Plain Com MCP Server MCP server have? +

The Plain Com MCP Server MCP server exposes 78 tools across 3 categories: Read, Write, Destructive.

How do I enforce policies on Plain Com MCP Server tools? +

Route the Plain Com MCP Server server through the PolicyLayer gateway. Define allow, deny, or approval rules per tool in the dashboard; they are enforced on every call before it reaches the server.

What risk categories do Plain Com MCP Server tools fall into? +

Plain Com MCP Server tools are categorised as Read (24), Write (37), Destructive (17). Each category has a recommended default policy.

Enforce policy on every Plain Com MCP Server tool call.

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