servicetitan_deactivate_customer
Deactivate a customer
This record as markdown: /tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-deactivate-customer.md
What servicetitan_deactivate_customer does on ServiceTitan MCP Server
AI agents call servicetitan_deactivate_customer to permanently remove resources in ServiceTitan MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
Why servicetitan_deactivate_customer is rated Critical
Deactivating a customer is effectively an irreversible state change that removes the customer from active operations. While it may not permanently delete the record, deactivation typically disables access, hides the customer from active lists, and can disrupt ongoing jobs, memberships, and invoices associated with that customer.
From the tool's definition Deactivate a customer
Attacks that exploit this kind of access
The rule that runs servicetitan_deactivate_customer safely
PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For servicetitan_deactivate_customer, this is the rule to start with:
servicetitan_deactivate_customer is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.
The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every servicetitan_deactivate_customer call is checked against it from then on.
Questions about servicetitan_deactivate_customer
Deactivate a customer. It is categorised as a Destructive tool in the ServiceTitan MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for servicetitan_deactivate_customer: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.
servicetitan_deactivate_customer is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the servicetitan_deactivate_customer rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicetitan_deactivate_customer. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicetitan_deactivate_customer is provided by the ServiceTitan MCP Server MCP server (busybee3333/servicetitan-mcp-2026-complete). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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