servicetitan_get_customer

Get customer details by ID

SERVERServiceTitan MCP Server SOURCEbusybee3333/servicetitan-mcp-2026-complete

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-get-customer.md

WHAT IT DOES

What servicetitan_get_customer does on ServiceTitan MCP Server

AI agents call servicetitan_get_customer to retrieve information from ServiceTitan MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why servicetitan_get_customer is rated Low

The tool retrieves and queries customer information without modifying, deleting, or executing any operations. It is purely informational and poses minimal risk even if called arbitrarily by an AI agent.

From the tool's definition Tool name contains 'get_customer' and description states 'Get customer details by ID' - this is a retrieval operation with no side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs servicetitan_get_customer safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For servicetitan_get_customer, this is the rule to start with:

servicetitan_get_customer Allowed

servicetitan_get_customer is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicetitan_get_customer": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every servicetitan_get_customer call is checked against it from then on.

FAQ

Questions about servicetitan_get_customer

What does the servicetitan_get_customer tool do? +

Get customer details by ID. It is categorised as a Read tool in the ServiceTitan MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on servicetitan_get_customer? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for servicetitan_get_customer: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is servicetitan_get_customer? +

servicetitan_get_customer is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit servicetitan_get_customer? +

Yes. Add a rate_limit block to the servicetitan_get_customer rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block servicetitan_get_customer completely? +

Set action: deny in the PolicyLayer policy for servicetitan_get_customer. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides servicetitan_get_customer? +

servicetitan_get_customer is provided by the ServiceTitan MCP Server MCP server (busybee3333/servicetitan-mcp-2026-complete). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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