apple_shortcuts_list

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/apple-shortcuts-list.md

WHAT IT DOES

What apple_shortcuts_list does on Freshdesk

AI agents call apple_shortcuts_list to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why apple_shortcuts_list is rated Low

This tool retrieves and queries available shortcuts with no side effects or mutations. It is a read-only operation that returns information to support decision-making before other actions are taken. The low severity reflects minimal blast radius even if an AI agent misuses it—listing shortcuts cannot cause harm.

From the tool's definition Tool description states 'List all available Apple Shortcuts' and explicitly positions it as a discovery tool to 'discover what shortcuts are available' before running one.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs apple_shortcuts_list safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For apple_shortcuts_list, this is the rule to start with:

apple_shortcuts_list Allowed

apple_shortcuts_list is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "apple_shortcuts_list": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every apple_shortcuts_list call is checked against it from then on.

FAQ

Questions about apple_shortcuts_list

What does the apple_shortcuts_list tool do? +

List all available Apple Shortcuts, optionally filtered by folder. Use this tool to discover what shortcuts are available on this Mac before running one. Args: - folder_name (string, optional): Filter to a specific folder. Use. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on apple_shortcuts_list? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for apple_shortcuts_list: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is apple_shortcuts_list? +

apple_shortcuts_list is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit apple_shortcuts_list? +

Yes. Add a rate_limit block to the apple_shortcuts_list rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block apple_shortcuts_list completely? +

Set action: deny in the PolicyLayer policy for apple_shortcuts_list. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides apple_shortcuts_list? +

apple_shortcuts_list is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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