11 tools from the Freshdesk MCP Server, categorised by risk level.
View the Freshdesk policy →get_freshdesk_ticket Get a single Freshdesk ticket by ID with optional conversations. Set include_conversations to true to fetch the conversation thread (replies and no... list_freshdesk_accounts List connected Freshdesk accounts. Returns all authenticated domains with associated agent emails. Call this first to check connected accounts. If ... list_freshdesk_ticket_fields List all ticket fields including custom fields. Returns field IDs, names, types, and options. Essential for finding custom field names for create/u... list_freshdesk_tickets List Freshdesk tickets using predefined filters. Default: "new_and_my_open". For attribute-based search, use search_freshdesk_tickets instead. FILT... search_freshdesk_tickets Search Freshdesk tickets using Freshdesk query syntax. QUERY SYNTAX: "status:2", "priority:4", "tag:'billing'", "requester.email:'john@acme.com'". ... add_freshdesk_note Add a note to a Freshdesk ticket. Default: private (agents only). Set private to false for a note visible to the requester. For public replies use ... configure_freshdesk Connect a Freshdesk account using API key authentication. Provide the Freshdesk subdomain (e.g., "acme" for acme.freshdesk.com) and API key from Pr... create_freshdesk_ticket Create a new Freshdesk ticket. Required: email, subject, description (HTML body). PRIORITY: 1=Low, 2=Medium, 3=High, 4=Urgent (or names). STATUS: 2... reply_to_freshdesk_ticket Add a public reply to a Freshdesk ticket. The reply is visible to the customer. For internal notes use add_freshdesk_note instead. update_freshdesk_ticket Update an existing Freshdesk ticket. Can update status, priority, assignee, type, tags, custom fields. For replies use reply_to_freshdesk_ticket; f... The Freshdesk MCP server exposes 11 tools across 3 categories: Read, Write, Destructive.
Use Intercept, the open-source MCP proxy. Write YAML rules for each tool — rate limits, argument validation, or deny rules — then run Intercept in front of the Freshdesk server.
Freshdesk tools are categorised as Read (5), Write (5), Destructive (1). Each category has a recommended default policy.
Deterministic policy on every MCP tool call. Per-identity grants. Full audit log.