11 tools. 6 can modify or destroy data without limits.
1 destructive tool with no built-in limits. Policy required.
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Destructive tools (remove_freshdesk_account) permanently delete resources. There is no undo. An agent calling these in a retry loop causes irreversible damage.
Write operations (add_freshdesk_note, configure_freshdesk, create_freshdesk_ticket) modify state. Without rate limits, an agent can make hundreds of changes in seconds — faster than any human can review or revert.
remove_freshdesk_account:
rules:
- action: deny Destructive tools should never be available to autonomous agents without human approval.
add_freshdesk_note:
rules:
- rate_limit: 30/hour Prevents bulk unintended modifications from agents caught in loops.
get_freshdesk_ticket:
rules:
- rate_limit: 60/minute Controls API costs and prevents retry loops from exhausting upstream rate limits.
Yes. The Freshdesk server exposes 1 destructive tools including remove_freshdesk_account. These permanently remove resources with no undo. Intercept blocks destructive tools by default so they never reach the upstream server.
The Freshdesk server has 5 write tools including add_freshdesk_note, configure_freshdesk, create_freshdesk_ticket. Set rate limits in your policy file -- for example, rate_limit: 10/hour prevents an agent from making more than 10 modifications per hour. Intercept enforces this at the transport layer.
11 tools across 3 categories: Destructive, Read, Write. 5 are read-only. 6 can modify, create, or delete data.
One line change. Instead of running the Freshdesk server directly, prefix it with Intercept: intercept -c freshdesk.yaml -- npx -y @@mindstone-engineering/mcp-server-freshdesk. Download a pre-built policy from policylayer.com/policies/freshdesk and adjust the limits to match your use case.
Starter policies available for each. Same risk classification, same one-command setup.
Deterministic policy on every MCP tool call. Per-identity grants. Full audit log.