apply_zendesk_macro

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/apply-zendesk-macro.md

WHAT IT DOES

What apply_zendesk_macro does on Freshdesk

AI agents use apply_zendesk_macro to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why apply_zendesk_macro is rated Medium

This tool modifies ticket data through macro application, making it a Write operation rather than Read (it changes state) or Execute (it doesn't run arbitrary code). It's not Destructive because macro applications are typically reversible through subsequent actions.

From the tool's definition The tool description states it 'applies' a Zendesk macro to a ticket, with a mechanism to 'preview' changes first.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs apply_zendesk_macro safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For apply_zendesk_macro, this is the rule to start with:

apply_zendesk_macro Rate-limited

apply_zendesk_macro stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "apply_zendesk_macro": {
      "limits": [
        {
          "counter": "apply_zendesk_macro_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every apply_zendesk_macro call is checked against it from then on.

FAQ

Questions about apply_zendesk_macro

What does the apply_zendesk_macro tool do? +

Preview and apply a Zendesk macro to a ticket. First previews what changes the macro would make, then applies them. Set preview_only=true to see the changes without applying. This tool makes 2 API calls: one to preview, one to apply. The preview shows the resulting ticket state after macro application. When applied, the macro. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on apply_zendesk_macro? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for apply_zendesk_macro: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is apply_zendesk_macro? +

apply_zendesk_macro is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit apply_zendesk_macro? +

Yes. Add a rate_limit block to the apply_zendesk_macro rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block apply_zendesk_macro completely? +

Set action: deny in the PolicyLayer policy for apply_zendesk_macro. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides apply_zendesk_macro? +

apply_zendesk_macro is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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