create_custom_voice

Create a custom voice from a text description of desired voice characteristics.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/create-custom-voice.md

WHAT IT DOES

What create_custom_voice does on Freshdesk

AI agents use create_custom_voice to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why create_custom_voice is rated Medium

This tool creates a new resource (custom voice) in the system, which qualifies as a Write operation. The severity is low because creating a voice configuration has minimal blast radius — it does not delete data, execute arbitrary code, move money, or trigger external operations with uncontrolled side effects.

From the tool's definition The tool description states it will 'Create a custom voice from a text description' — using the verb 'create' which produces new data (a custom voice resource) that is stored and retrievable.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_custom_voice safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_custom_voice, this is the rule to start with:

create_custom_voice Rate-limited

create_custom_voice stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_custom_voice": {
      "limits": [
        {
          "counter": "create_custom_voice_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every create_custom_voice call is checked against it from then on.

FAQ

Questions about create_custom_voice

What does the create_custom_voice tool do? +

Create a custom voice from a text description of desired voice characteristics. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_custom_voice? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for create_custom_voice: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is create_custom_voice? +

create_custom_voice is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_custom_voice? +

Yes. Add a rate_limit block to the create_custom_voice rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_custom_voice completely? +

Set action: deny in the PolicyLayer policy for create_custom_voice. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_custom_voice? +

create_custom_voice is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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