create_draft
Create a new standalone draft email (saved but not sent). For replying to an existing thread, use create_reply_draft instead.
This record as markdown: /tools/freshdesk/create-draft.md
What create_draft does on Freshdesk
AI agents use create_draft to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.
Why create_draft is rated Medium
This tool creates new data (an email draft) in a reversible manner—drafts can be modified or deleted before sending. It does not execute code, trigger external side effects, delete data, or move money. The 'saved but not sent' qualifier confirms no external communication occurs. Severity is low because the worst misuse would be creating many drafts, which has minimal blast radius and can be easily cleaned up.
From the tool's definition Tool description explicitly states it 'Create[s] a new standalone draft email (saved but not sent)'. The action is to create and save (write) email data without sending or executing external operations.
Attacks that exploit this kind of access
The rule that runs create_draft safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_draft, this is the rule to start with:
create_draft stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every create_draft call is checked against it from then on.
Questions about create_draft
Create a new standalone draft email (saved but not sent). For replying to an existing thread, use create_reply_draft instead. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Freshdesk MCP server in PolicyLayer and add a rule for create_draft: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
create_draft is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the create_draft rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for create_draft. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
create_draft is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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