create_folder

Create a new folder in OneDrive.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/create-folder.md

WHAT IT DOES

What create_folder does on Freshdesk

AI agents use create_folder to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why create_folder is rated Medium

This tool creates a new folder, which is a reversible write operation. It adds a resource to OneDrive but does not delete, destroy, or execute arbitrary code. The severity is medium because widespread folder creation could consume storage, create organizational chaos, or prepare for malicious file uploads, but the action itself is easily reversible by deletion.

From the tool's definition Tool description states 'Create a new folder in OneDrive' — the verb 'create' indicates a write operation that adds new data/resources to the system.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_folder safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_folder, this is the rule to start with:

create_folder Rate-limited

create_folder stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_folder": {
      "limits": [
        {
          "counter": "create_folder_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every create_folder call is checked against it from then on.

FAQ

Questions about create_folder

What does the create_folder tool do? +

Create a new folder in OneDrive. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_folder? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for create_folder: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is create_folder? +

create_folder is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_folder? +

Yes. Add a rate_limit block to the create_folder rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_folder completely? +

Set action: deny in the PolicyLayer policy for create_folder. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_folder? +

create_folder is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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