create_humaans_time_away

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/create-humaans-time-away.md

WHAT IT DOES

What create_humaans_time_away does on Freshdesk

AI agents use create_humaans_time_away to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why create_humaans_time_away is rated Medium

This tool creates new records in an HR system (time-away/PTO requests), which is a reversible write operation. While it modifies employee data, it does not delete information, execute arbitrary code, or involve financial transactions.

From the tool's definition Tool creates a time away request in Humaans, which is documented as creating PTO/sick leave records. The workflow indicates this modifies employee HR data by adding new time-away entries.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_humaans_time_away safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_humaans_time_away, this is the rule to start with:

create_humaans_time_away Rate-limited

create_humaans_time_away stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_humaans_time_away": {
      "limits": [
        {
          "counter": "create_humaans_time_away_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every create_humaans_time_away call is checked against it from then on.

FAQ

Questions about create_humaans_time_away

What does the create_humaans_time_away tool do? +

Create a time away request in Humaans (PTO, sick leave, etc.). WORKFLOW - To request time off: 1. Call get_humaans_me to get your personId 2. Call list_humaans_time_away_types to find the timeAwayTypeId (e.g.,. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_humaans_time_away? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for create_humaans_time_away: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is create_humaans_time_away? +

create_humaans_time_away is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_humaans_time_away? +

Yes. Add a rate_limit block to the create_humaans_time_away rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_humaans_time_away completely? +

Set action: deny in the PolicyLayer policy for create_humaans_time_away. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_humaans_time_away? +

create_humaans_time_away is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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