create_library_folder

Create a new folder in a SharePoint document library.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/create-library-folder.md

WHAT IT DOES

What create_library_folder does on Freshdesk

AI agents use create_library_folder to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why create_library_folder is rated Medium

This tool creates a new folder in SharePoint, which is a reversible write operation. It modifies the document library structure by adding a new resource, but the action can be undone by deleting the folder. It does not execute arbitrary code, delete data permanently, move money, or query existing data only.

From the tool's definition create_library_folder: 'Create a new folder in a SharePoint document library' — the verb 'Create' indicates data/resource creation that is reversible (folders can be deleted).

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_library_folder safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_library_folder, this is the rule to start with:

create_library_folder Rate-limited

create_library_folder stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_library_folder": {
      "limits": [
        {
          "counter": "create_library_folder_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every create_library_folder call is checked against it from then on.

FAQ

Questions about create_library_folder

What does the create_library_folder tool do? +

Create a new folder in a SharePoint document library. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_library_folder? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for create_library_folder: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is create_library_folder? +

create_library_folder is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_library_folder? +

Yes. Add a rate_limit block to the create_library_folder rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_library_folder completely? +

Set action: deny in the PolicyLayer policy for create_library_folder. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_library_folder? +

create_library_folder is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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