create_reply_draft

Create a draft reply to an existing email, threaded in the same conversation. The draft is saved in Drafts and can be reviewed in Outlook before sending.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/create-reply-draft.md

WHAT IT DOES

What create_reply_draft does on Freshdesk

AI agents use create_reply_draft to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why create_reply_draft is rated Medium

This tool creates a new draft message object within Freshdesk/Outlook, which is a Write operation—data is created and can be modified or discarded before sending. It is not Execute (no code/commands run), not Destructive (draft can be deleted), and not Financial.

From the tool's definition Tool description states 'Create a draft reply' and 'draft is saved in Drafts', indicating creation and modification of message data in a reversible state.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_reply_draft safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_reply_draft, this is the rule to start with:

create_reply_draft Rate-limited

create_reply_draft stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_reply_draft": {
      "limits": [
        {
          "counter": "create_reply_draft_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every create_reply_draft call is checked against it from then on.

FAQ

Questions about create_reply_draft

What does the create_reply_draft tool do? +

Create a draft reply to an existing email, threaded in the same conversation. The draft is saved in Drafts and can be reviewed in Outlook before sending. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_reply_draft? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for create_reply_draft: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is create_reply_draft? +

create_reply_draft is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_reply_draft? +

Yes. Add a rate_limit block to the create_reply_draft rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_reply_draft completely? +

Set action: deny in the PolicyLayer policy for create_reply_draft. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_reply_draft? +

create_reply_draft is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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