email_list_mailboxes

List all email folders/mailboxes with message counts.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/email-list-mailboxes.md

WHAT IT DOES

What email_list_mailboxes does on Freshdesk

AI agents call email_list_mailboxes to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why email_list_mailboxes is rated Low

This tool performs a read-only operation—it lists existing email folders and their message counts. There are no side effects, data modifications, code execution, or destructive actions. The blast radius of misuse is minimal; an agent could gain visibility into mailbox structure but cannot access message contents, modify emails, or trigger external operations.

From the tool's definition Tool name 'email_list_mailboxes' and description 'List all email folders/mailboxes with message counts' indicate a retrieval operation that queries mailbox structure and metadata without modifying or executing anything.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs email_list_mailboxes safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For email_list_mailboxes, this is the rule to start with:

email_list_mailboxes Allowed

email_list_mailboxes is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "email_list_mailboxes": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every email_list_mailboxes call is checked against it from then on.

FAQ

Questions about email_list_mailboxes

What does the email_list_mailboxes tool do? +

List all email folders/mailboxes with message counts. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on email_list_mailboxes? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for email_list_mailboxes: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is email_list_mailboxes? +

email_list_mailboxes is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit email_list_mailboxes? +

Yes. Add a rate_limit block to the email_list_mailboxes rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block email_list_mailboxes completely? +

Set action: deny in the PolicyLayer policy for email_list_mailboxes. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides email_list_mailboxes? +

email_list_mailboxes is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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