email_save_draft

Save a draft email to the Drafts folder.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/email-save-draft.md

WHAT IT DOES

What email_save_draft does on Freshdesk

AI agents use email_save_draft to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why email_save_draft is rated Medium

This tool creates a new email draft, which is a reversible write operation. Drafts can be modified, deleted, or discarded without sending, so there is no destructive or financial impact. The blast radius is minimal—saving unwanted drafts causes no permanent harm and can be easily cleaned up. Severity is low because the worst-case outcome is minor email clutter.

From the tool's definition Tool name 'email_save_draft' and description 'Save a draft email to the Drafts folder' indicate creation of a new email draft artifact.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs email_save_draft safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For email_save_draft, this is the rule to start with:

email_save_draft Rate-limited

email_save_draft stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "email_save_draft": {
      "limits": [
        {
          "counter": "email_save_draft_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every email_save_draft call is checked against it from then on.

FAQ

Questions about email_save_draft

What does the email_save_draft tool do? +

Save a draft email to the Drafts folder. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on email_save_draft? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for email_save_draft: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is email_save_draft? +

email_save_draft is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit email_save_draft? +

Yes. Add a rate_limit block to the email_save_draft rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block email_save_draft completely? +

Set action: deny in the PolicyLayer policy for email_save_draft. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides email_save_draft? +

email_save_draft is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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