ga_run_realtime_report
Run a GA4 realtime report with configurable dimensions and metrics. Realtime data covers the last 30 minutes by default.
This record as markdown: /tools/freshdesk/ga-run-realtime-report.md
What ga_run_realtime_report does on Freshdesk
AI agents invoke ga_run_realtime_report to trigger actions in Freshdesk. What it does depends on the arguments the agent supplies, and its effects often reach beyond the immediate call: builds kicked off, notifications sent, workflows started.
Why ga_run_realtime_report is rated High
This tool executes a query/report against the GA4 API to retrieve realtime analytics data. While the result is read-only data, the action of 'running' a report with configurable parameters constitutes an Execute operation (similar to run_query). No data is modified, but the tool triggers an external API operation whose behavior depends on the arguments provided.
From the tool's definition "Run a GA4 realtime report" — the word 'run' indicates executing a report query against Google Analytics 4
Attacks that exploit this kind of access
The rule that runs ga_run_realtime_report safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For ga_run_realtime_report, this is the rule to start with:
ga_run_realtime_report stays usable, but rate-capped: a runaway agent can't fire it dozens of times a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every ga_run_realtime_report call is checked against it from then on.
Questions about ga_run_realtime_report
Run a GA4 realtime report with configurable dimensions and metrics. Realtime data covers the last 30 minutes by default. It is categorised as a Execute tool in the Freshdesk MCP Server, which means it can trigger actions or run processes. Use rate limits and argument validation.
Register the Freshdesk MCP server in PolicyLayer and add a rule for ga_run_realtime_report: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
ga_run_realtime_report is a Execute tool with high risk. Execute tools should be rate-limited and have argument validation enabled.
Yes. Add a rate_limit block to the ga_run_realtime_report rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for ga_run_realtime_report. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
ga_run_realtime_report is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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