list_folders

List mail folders (Inbox, Sent, Drafts, etc.). Returns folder IDs that can be used with list_emails and move_email.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/list-folders.md

WHAT IT DOES

What list_folders does on Freshdesk

AI agents call list_folders to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_folders is rated Low

This is a pure read operation that enumerates existing mail folder structure. It has no capacity to modify, delete, or execute operations. The folder IDs returned are merely reference data used by other tools. The blast radius of misuse is minimal—an agent could discover folder names/IDs but cannot act on them without separate write/execute tools.

From the tool's definition Tool description states 'List mail folders' and 'Returns folder IDs' — it retrieves folder metadata with no modification or side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_folders safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_folders, this is the rule to start with:

list_folders Allowed

list_folders is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_folders": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every list_folders call is checked against it from then on.

FAQ

Questions about list_folders

What does the list_folders tool do? +

List mail folders (Inbox, Sent, Drafts, etc.). Returns folder IDs that can be used with list_emails and move_email. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_folders? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for list_folders: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is list_folders? +

list_folders is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_folders? +

Yes. Add a rate_limit block to the list_folders rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_folders completely? +

Set action: deny in the PolicyLayer policy for list_folders. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_folders? +

list_folders is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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