list_servicenow_change_requests

List or search change requests in ServiceNow.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/list-servicenow-change-requests.md

WHAT IT DOES

What list_servicenow_change_requests does on Freshdesk

AI agents call list_servicenow_change_requests to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_servicenow_change_requests is rated Low

The tool performs a query/search operation to retrieve change request data from ServiceNow. 'List' and 'search' are read-only operations that do not modify, delete, or execute changes. The blast radius of misuse is minimal—an agent could retrieve sensitive change request information, but cannot alter systems or create financial obligations.

From the tool's definition Tool name 'list_servicenow_change_requests' and description 'List or search change requests in ServiceNow' indicate data retrieval without modification.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_servicenow_change_requests safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_servicenow_change_requests, this is the rule to start with:

list_servicenow_change_requests Allowed

list_servicenow_change_requests is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_servicenow_change_requests": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every list_servicenow_change_requests call is checked against it from then on.

FAQ

Questions about list_servicenow_change_requests

What does the list_servicenow_change_requests tool do? +

List or search change requests in ServiceNow. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_servicenow_change_requests? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for list_servicenow_change_requests: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is list_servicenow_change_requests? +

list_servicenow_change_requests is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_servicenow_change_requests? +

Yes. Add a rate_limit block to the list_servicenow_change_requests rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_servicenow_change_requests completely? +

Set action: deny in the PolicyLayer policy for list_servicenow_change_requests. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_servicenow_change_requests? +

list_servicenow_change_requests is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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