list_site_items

List base items across all lists and libraries in a SharePoint site. Returns a cross-list view of content.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/list-site-items.md

WHAT IT DOES

What list_site_items does on Freshdesk

AI agents call list_site_items to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_site_items is rated Low

The tool retrieves and queries data from SharePoint site lists and libraries without performing any side effects. It is a read-only operation that aggregates content across multiple lists. No data is created, modified, deleted, or executed. The blast radius of misuse is minimal — an attacker could only access information they query, not alter systems or data.

From the tool's definition Tool description states it 'List base items' and 'Returns a cross-list view of content' — these are retrieval operations with no modification or deletion capability.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_site_items safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_site_items, this is the rule to start with:

list_site_items Allowed

list_site_items is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_site_items": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every list_site_items call is checked against it from then on.

FAQ

Questions about list_site_items

What does the list_site_items tool do? +

List base items across all lists and libraries in a SharePoint site. Returns a cross-list view of content. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_site_items? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for list_site_items: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is list_site_items? +

list_site_items is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_site_items? +

Yes. Add a rate_limit block to the list_site_items rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_site_items completely? +

Set action: deny in the PolicyLayer policy for list_site_items. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_site_items? +

list_site_items is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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