list_zendesk_groups
List all agent groups in Zendesk. Returns groups with their IDs and names. Use group IDs when: - Creating tickets with a specific group assignment - Updating ticket group_id - Filtering tickets by group Example:
This record as markdown: /tools/freshdesk/list-zendesk-groups.md
What list_zendesk_groups does on Freshdesk
AI agents call list_zendesk_groups to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why list_zendesk_groups is rated Low
This tool queries and returns data about Zendesk agent groups without modifying, deleting, or executing any actions. It is purely informational, used to support other operations by providing reference data (group IDs and names). The blast radius of misuse is minimal—an agent could enumerate groups but cannot cause harm with the enumeration alone.
From the tool's definition Tool name 'list_zendesk_groups' and description 'List all agent groups in Zendesk. Returns groups with their IDs and names.' indicates a retrieval operation with no side effects.
Attacks that exploit this kind of access
The rule that runs list_zendesk_groups safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_zendesk_groups, this is the rule to start with:
list_zendesk_groups is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every list_zendesk_groups call is checked against it from then on.
Questions about list_zendesk_groups
List all agent groups in Zendesk. Returns groups with their IDs and names. Use group IDs when: - Creating tickets with a specific group assignment - Updating ticket group_id - Filtering tickets by group Example:. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for list_zendesk_groups: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
list_zendesk_groups is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_zendesk_groups rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_zendesk_groups. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_zendesk_groups is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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