move_file

Move a file or folder to a new location.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/move-file.md

WHAT IT DOES

What move_file does on Freshdesk

AI agents use move_file to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why move_file is rated Medium

Moving files modifies the file system structure and can affect application behavior, file accessibility, and data organization. However, it is reversible (files can be moved back) and does not permanently delete data, making it Write rather than Destructive. The medium severity reflects that misuse could disrupt file organization or break application references, but the impact is contained and recoverable.

From the tool's definition Tool name 'move_file' with description 'Move a file or folder to a new location.' indicates modification of file system state by relocating files/folders.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs move_file safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For move_file, this is the rule to start with:

move_file Rate-limited

move_file stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "move_file": {
      "limits": [
        {
          "counter": "move_file_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every move_file call is checked against it from then on.

FAQ

Questions about move_file

What does the move_file tool do? +

Move a file or folder to a new location. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on move_file? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for move_file: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is move_file? +

move_file is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit move_file? +

Yes. Add a rate_limit block to the move_file rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block move_file completely? +

Set action: deny in the PolicyLayer policy for move_file. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides move_file? +

move_file is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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