opus_create_collection

Create a new clip collection to organise your clips.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/opus-create-collection.md

WHAT IT DOES

What opus_create_collection does on Freshdesk

AI agents use opus_create_collection to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why opus_create_collection is rated Medium

This tool creates a new collection to organize clips, which is a reversible write operation. It modifies the state of the system by adding a new collection, but the action is non-destructive and non-financial.

From the tool's definition Tool description states 'Create a new clip collection' — this is a create operation that generates a new organizational resource without permanent data loss or external system side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs opus_create_collection safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For opus_create_collection, this is the rule to start with:

opus_create_collection Rate-limited

opus_create_collection stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "opus_create_collection": {
      "limits": [
        {
          "counter": "opus_create_collection_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every opus_create_collection call is checked against it from then on.

FAQ

Questions about opus_create_collection

What does the opus_create_collection tool do? +

Create a new clip collection to organise your clips. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on opus_create_collection? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for opus_create_collection: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is opus_create_collection? +

opus_create_collection is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit opus_create_collection? +

Yes. Add a rate_limit block to the opus_create_collection rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block opus_create_collection completely? +

Set action: deny in the PolicyLayer policy for opus_create_collection. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides opus_create_collection? +

opus_create_collection is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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