opus_upload_video
Upload a local video file to OpusClip and create a clipping project in a single step.
This record as markdown: /tools/freshdesk/opus-upload-video.md
What opus_upload_video does on Freshdesk
AI agents use opus_upload_video to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.
Why opus_upload_video is rated Medium
The tool performs two write operations: uploading a video file and creating a clipping project. These are reversible actions (files can be deleted, projects can be removed), so it falls under Write rather than Destructive.
From the tool's definition Tool description states 'Upload a local video file to OpusClip and create a clipping project' — this creates new data (a project) and stores a file in an external system.
Attacks that exploit this kind of access
The rule that runs opus_upload_video safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For opus_upload_video, this is the rule to start with:
opus_upload_video stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every opus_upload_video call is checked against it from then on.
Questions about opus_upload_video
Upload a local video file to OpusClip and create a clipping project in a single step. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Freshdesk MCP server in PolicyLayer and add a rule for opus_upload_video: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
opus_upload_video is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the opus_upload_video rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for opus_upload_video. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
opus_upload_video is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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