outreach_connect_account

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Other

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/outreach-connect-account.md

WHAT IT DOES

What outreach_connect_account does on Freshdesk

AI agents call outreach_connect_account as a supporting operation in Freshdesk workflows.

RISK

Why outreach_connect_account is rated Low

This tool initiates an OAuth authentication flow to connect an Outreach account. It doesn't read, write, execute arbitrary code, destroy data, or move money — it establishes an authenticated session/credential linkage. This is an authentication/authorization action that doesn't fit neatly into the other categories.

From the tool's definition Connect an Outreach account via OAuth. Takes no parameters — call with {}. Initiates OAuth flow — in standalone mode, opens a browser URL for sign-in.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs outreach_connect_account safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For outreach_connect_account, this is the rule to start with:

outreach_connect_account Rate-limited

outreach_connect_account gets a rate cap, and everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "outreach_connect_account": {
      "limits": [
        {
          "counter": "outreach_connect_account_rate",
          "window": "minute",
          "max": 60,
          "scope": "grant"
        }
      ]
    }
  }
}

SET A RULE FOR THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every outreach_connect_account call is checked against it from then on.

FAQ

Questions about outreach_connect_account

What does the outreach_connect_account tool do? +

Connect an Outreach account via OAuth. Takes no parameters — call with {}. Initiates OAuth flow — in standalone mode, opens a browser URL for sign-in. In bridge mode, delegates to the host app. WHEN TO USE: - No Outreach account is connected - Authentication errors from other tools - User asks to connect Outreach After connecting, verify with outreach_list_connected_accounts. It is categorised as a Other tool in the Freshdesk MCP Server, which means it performs auxiliary operations.

How do I enforce a policy on outreach_connect_account? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for outreach_connect_account: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is outreach_connect_account? +

outreach_connect_account is a Other tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit outreach_connect_account? +

Yes. Add a rate_limit block to the outreach_connect_account rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block outreach_connect_account completely? +

Set action: deny in the PolicyLayer policy for outreach_connect_account. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides outreach_connect_account? +

outreach_connect_account is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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