outreach_list_accounts

List Outreach accounts (companies). Example: {

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/outreach-list-accounts.md

WHAT IT DOES

What outreach_list_accounts does on Freshdesk

AI agents call outreach_list_accounts to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why outreach_list_accounts is rated Low

The 'list' operation is a read-only query that retrieves account information. There are no side effects, data modifications, code execution, deletions, or financial implications. The blast radius of misuse is minimal—an agent could only view account data that may already be accessible through normal Freshdesk operations.

From the tool's definition Tool name 'outreach_list_accounts' and description 'List Outreach accounts (companies)' indicate retrieval of account data without modification or execution.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs outreach_list_accounts safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For outreach_list_accounts, this is the rule to start with:

outreach_list_accounts Allowed

outreach_list_accounts is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "outreach_list_accounts": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every outreach_list_accounts call is checked against it from then on.

FAQ

Questions about outreach_list_accounts

What does the outreach_list_accounts tool do? +

List Outreach accounts (companies). Example: {. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on outreach_list_accounts? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for outreach_list_accounts: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is outreach_list_accounts? +

outreach_list_accounts is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit outreach_list_accounts? +

Yes. Add a rate_limit block to the outreach_list_accounts rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block outreach_list_accounts completely? +

Set action: deny in the PolicyLayer policy for outreach_list_accounts. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides outreach_list_accounts? +

outreach_list_accounts is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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