outreach_list_users
List Outreach team members. Example: {} Returns users with name, email, and role information.
This record as markdown: /tools/freshdesk/outreach-list-users.md
What outreach_list_users does on Freshdesk
AI agents call outreach_list_users to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why outreach_list_users is rated Low
This tool performs a read-only operation to retrieve and list team member data. No data is created, modified, deleted, or executed. The returned information (names, emails, roles) is organizational metadata that would typically have low sensitivity in most contexts, though confidence is not absolute due to the minimal description provided.
From the tool's definition Tool name 'outreach_list_users' and description 'List Outreach team members' indicate a query operation that retrieves user information (name, email, role) without modifying data.
Attacks that exploit this kind of access
The rule that runs outreach_list_users safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For outreach_list_users, this is the rule to start with:
outreach_list_users is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every outreach_list_users call is checked against it from then on.
Questions about outreach_list_users
List Outreach team members. Example: {} Returns users with name, email, and role information. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for outreach_list_users: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
outreach_list_users is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the outreach_list_users rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for outreach_list_users. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
outreach_list_users is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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