salesforce_create_record

Generic record creation for any Salesforce object. For standard objects, prefer dedicated tools.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/salesforce-create-record.md

WHAT IT DOES

What salesforce_create_record does on Freshdesk

AI agents use salesforce_create_record to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why salesforce_create_record is rated Medium

This tool creates (writes) new records in Salesforce, which is reversible via deletion but represents a significant side effect. The generic nature across 'any Salesforce object' and the high-value business context (CRM) elevates severity to high rather than medium.

From the tool's definition Tool description states 'Generic record creation for any Salesforce object' — this creates new data records in Salesforce, a mission-critical CRM system.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs salesforce_create_record safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_create_record, this is the rule to start with:

salesforce_create_record Rate-limited

salesforce_create_record stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "salesforce_create_record": {
      "limits": [
        {
          "counter": "salesforce_create_record_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_create_record call is checked against it from then on.

FAQ

Questions about salesforce_create_record

What does the salesforce_create_record tool do? +

Generic record creation for any Salesforce object. For standard objects, prefer dedicated tools. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on salesforce_create_record? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_create_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is salesforce_create_record? +

salesforce_create_record is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit salesforce_create_record? +

Yes. Add a rate_limit block to the salesforce_create_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block salesforce_create_record completely? +

Set action: deny in the PolicyLayer policy for salesforce_create_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides salesforce_create_record? +

salesforce_create_record is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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