salesforce_describe_object
Get object metadata and field definitions. Returns field names, types, and required flags. Common objects: Account, Contact, Opportunity, Lead, Case, Task.
This record as markdown: /tools/freshdesk/salesforce-describe-object.md
What salesforce_describe_object does on Freshdesk
AI agents call salesforce_describe_object to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why salesforce_describe_object is rated Low
This tool queries and retrieves schema metadata from Salesforce objects. It performs a read-only operation that returns structural information (field names, types, required flags) about standard Salesforce objects like Account, Contact, Opportunity, etc. There are no side effects, no data modification, no execution of arbitrary code, and no destructive actions.
From the tool's definition Tool description states 'Get object metadata and field definitions. Returns field names, types, and required flags.' The verb 'Get' and 'Returns' indicate retrieval of metadata only, with no modification, deletion, or execution of operations.
Attacks that exploit this kind of access
The rule that runs salesforce_describe_object safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_describe_object, this is the rule to start with:
salesforce_describe_object is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_describe_object call is checked against it from then on.
Questions about salesforce_describe_object
Get object metadata and field definitions. Returns field names, types, and required flags. Common objects: Account, Contact, Opportunity, Lead, Case, Task. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_describe_object: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
salesforce_describe_object is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the salesforce_describe_object rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for salesforce_describe_object. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
salesforce_describe_object is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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