salesforce_list_connected_accounts
List connected Salesforce accounts. Takes no parameters — call with {}. Call this FIRST before any Salesforce CRM operations to verify authentication. This MCP instance operates on a single Salesforce account. If no account is connected, use salesforce_connect_account.
This record as markdown: /tools/freshdesk/salesforce-list-connected-accounts.md
What salesforce_list_connected_accounts does on Freshdesk
AI agents call salesforce_list_connected_accounts to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why salesforce_list_connected_accounts is rated Low
This is a read-only query that retrieves configuration/authentication state. It has no side effects, does not execute code, modify data, delete anything, or commit financial transactions. The blast radius of misuse is minimal—an agent could learn which Salesforce accounts are connected, but cannot act on this information to cause harm without subsequent operations.
From the tool's definition Tool name includes 'list' and description states 'List connected Salesforce accounts' with 'Takes no parameters'. Functionally retrieves account information without modification, deletion, or external execution.
Attacks that exploit this kind of access
The rule that runs salesforce_list_connected_accounts safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_list_connected_accounts, this is the rule to start with:
salesforce_list_connected_accounts is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_list_connected_accounts call is checked against it from then on.
Questions about salesforce_list_connected_accounts
List connected Salesforce accounts. Takes no parameters — call with {}. Call this FIRST before any Salesforce CRM operations to verify authentication. This MCP instance operates on a single Salesforce account. If no account is connected, use salesforce_connect_account. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_list_connected_accounts: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
salesforce_list_connected_accounts is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the salesforce_list_connected_accounts rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for salesforce_list_connected_accounts. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
salesforce_list_connected_accounts is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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