salesforce_list_objects

List available Salesforce sObjects. Default shows custom objects only. Set custom_only=false to include standard objects.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/salesforce-list-objects.md

WHAT IT DOES

What salesforce_list_objects does on Freshdesk

AI agents call salesforce_list_objects to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why salesforce_list_objects is rated Low

This tool performs a read-only operation that retrieves and displays information about Salesforce objects. There are no side effects, data modifications, or reversible changes. The severity is low because listing available objects is standard metadata discovery with minimal blast radius if misused by an AI agent.

From the tool's definition Tool name contains 'list' and description states it 'List available Salesforce sObjects' with no mention of modification, deletion, or execution of operations. It only retrieves/queries metadata about available objects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs salesforce_list_objects safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_list_objects, this is the rule to start with:

salesforce_list_objects Allowed

salesforce_list_objects is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "salesforce_list_objects": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_list_objects call is checked against it from then on.

FAQ

Questions about salesforce_list_objects

What does the salesforce_list_objects tool do? +

List available Salesforce sObjects. Default shows custom objects only. Set custom_only=false to include standard objects. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on salesforce_list_objects? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_list_objects: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is salesforce_list_objects? +

salesforce_list_objects is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit salesforce_list_objects? +

Yes. Add a rate_limit block to the salesforce_list_objects rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block salesforce_list_objects completely? +

Set action: deny in the PolicyLayer policy for salesforce_list_objects. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides salesforce_list_objects? +

salesforce_list_objects is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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