salesforce_query
Execute a raw SOQL query. For advanced queries only — prefer dedicated tools for standard operations. Max 200 records enforced.
This record as markdown: /tools/freshdesk/salesforce-query.md
What salesforce_query does on Freshdesk
AI agents invoke salesforce_query to trigger actions in Freshdesk. What it does depends on the arguments the agent supplies, and its effects often reach beyond the immediate call: builds kicked off, notifications sent, workflows started.
Why salesforce_query is rated High
Although SOQL is primarily a query language, executing raw/arbitrary query strings is an Execute-category action. A malicious or malformed SOQL query could expose sensitive CRM data at scale (up to 200 records per call), and raw query execution carries higher risk than a scoped read tool.
From the tool's definition "Execute a raw SOQL query" — runs arbitrary SOQL against Salesforce; "For advanced queries only" and "Max 200 records enforced" confirm it executes raw query strings
Attacks that exploit this kind of access
The rule that runs salesforce_query safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_query, this is the rule to start with:
salesforce_query stays usable, but rate-capped: a runaway agent can't fire it dozens of times a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_query call is checked against it from then on.
Questions about salesforce_query
Execute a raw SOQL query. For advanced queries only — prefer dedicated tools for standard operations. Max 200 records enforced. It is categorised as a Execute tool in the Freshdesk MCP Server, which means it can trigger actions or run processes. Use rate limits and argument validation.
Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_query: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
salesforce_query is a Execute tool with high risk. Execute tools should be rate-limited and have argument validation enabled.
Yes. Add a rate_limit block to the salesforce_query rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for salesforce_query. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
salesforce_query is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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