salesforce_update_task

Update a task. Required: id. Updatable: subject, status, priority, who_id, what_id, activity_date, description, owner_id, fields.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/salesforce-update-task.md

WHAT IT DOES

What salesforce_update_task does on Freshdesk

AI agents use salesforce_update_task to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why salesforce_update_task is rated Medium

The tool modifies existing task records in Salesforce by updating one or more fields. This is a Write operation because changes are reversible (prior values can be updated back) and no data is permanently deleted or destroyed.

From the tool's definition Tool description states 'Update a task' with updatable fields including subject, status, priority, description, and other task attributes. This is a reversible modification operation.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs salesforce_update_task safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_update_task, this is the rule to start with:

salesforce_update_task Rate-limited

salesforce_update_task stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "salesforce_update_task": {
      "limits": [
        {
          "counter": "salesforce_update_task_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_update_task call is checked against it from then on.

FAQ

Questions about salesforce_update_task

What does the salesforce_update_task tool do? +

Update a task. Required: id. Updatable: subject, status, priority, who_id, what_id, activity_date, description, owner_id, fields. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on salesforce_update_task? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_update_task: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is salesforce_update_task? +

salesforce_update_task is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit salesforce_update_task? +

Yes. Add a rate_limit block to the salesforce_update_task rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block salesforce_update_task completely? +

Set action: deny in the PolicyLayer policy for salesforce_update_task. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides salesforce_update_task? +

salesforce_update_task is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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