search_emails

Search emails using Microsoft Search query syntax.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/search-emails.md

WHAT IT DOES

What search_emails does on Freshdesk

AI agents call search_emails to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why search_emails is rated Low

This tool retrieves or queries email data without side effects. It uses a search interface to find emails matching criteria, which is a classic Read operation. The severity is low because misuse would only expose information the agent can already access, with no ability to modify, delete, or execute actions.

From the tool's definition Tool name 'search_emails' and description 'Search emails using Microsoft Search query syntax' indicate a query/search operation with no modification or deletion of data.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs search_emails safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For search_emails, this is the rule to start with:

search_emails Allowed

search_emails is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "search_emails": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every search_emails call is checked against it from then on.

FAQ

Questions about search_emails

What does the search_emails tool do? +

Search emails using Microsoft Search query syntax. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on search_emails? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for search_emails: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is search_emails? +

search_emails is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit search_emails? +

Yes. Add a rate_limit block to the search_emails rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block search_emails completely? +

Set action: deny in the PolicyLayer policy for search_emails. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides search_emails? +

search_emails is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

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