share_file

Create a sharing link for a file or folder.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/share-file.md

WHAT IT DOES

What share_file does on Freshdesk

AI agents use share_file to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why share_file is rated Medium

This tool creates or modifies sharing permissions/links for files or folders. While it does not delete data or execute arbitrary code, it does create new sharing artifacts (links) that alter the accessibility of data. This is a Write operation (creates reversible metadata/artifacts).

From the tool's definition Tool name and description: 'share_file' - 'Create a sharing link for a file or folder.' The action creates a new sharing link, which is a reversible modification to access controls and metadata.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs share_file safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For share_file, this is the rule to start with:

share_file Rate-limited

share_file stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "share_file": {
      "limits": [
        {
          "counter": "share_file_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every share_file call is checked against it from then on.

FAQ

Questions about share_file

What does the share_file tool do? +

Create a sharing link for a file or folder. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on share_file? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for share_file: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is share_file? +

share_file is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit share_file? +

Yes. Add a rate_limit block to the share_file rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block share_file completely? +

Set action: deny in the PolicyLayer policy for share_file. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides share_file? +

share_file is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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