update_list_item

Update an existing item in a SharePoint list.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/update-list-item.md

WHAT IT DOES

What update_list_item does on Freshdesk

AI agents use update_list_item to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why update_list_item is rated Medium

This tool creates or modifies data reversibly by updating an item in a SharePoint list. While it changes existing data, the operation is not destructive (data is not deleted or overwritten irreversibly) and does not involve financial transactions or code execution.

From the tool's definition Tool name 'update_list_item' and description 'Update an existing item in a SharePoint list' indicate modification of data without deletion.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs update_list_item safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For update_list_item, this is the rule to start with:

update_list_item Rate-limited

update_list_item stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_list_item": {
      "limits": [
        {
          "counter": "update_list_item_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every update_list_item call is checked against it from then on.

FAQ

Questions about update_list_item

What does the update_list_item tool do? +

Update an existing item in a SharePoint list. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on update_list_item? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for update_list_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is update_list_item? +

update_list_item is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit update_list_item? +

Yes. Add a rate_limit block to the update_list_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block update_list_item completely? +

Set action: deny in the PolicyLayer policy for update_list_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides update_list_item? +

update_list_item is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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