upload_media

Upload a local file to Runway\

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/upload-media.md

WHAT IT DOES

What upload_media does on Freshdesk

AI agents use upload_media to create or update resources in Freshdesk, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshdesk environment.

RISK

Why upload_media is rated Medium

Uploading a file creates a new resource in the target system (Runway) and modifies the state of that system reversibly. This is a Write operation - the upload can typically be undone by deleting the file. It is not Destructive because deletion is a separate action.

From the tool's definition Tool name 'upload_media' and description 'Upload a local file to Runway' indicate file creation/upload operation

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs upload_media safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For upload_media, this is the rule to start with:

upload_media Rate-limited

upload_media stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "upload_media": {
      "limits": [
        {
          "counter": "upload_media_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every upload_media call is checked against it from then on.

FAQ

Questions about upload_media

What does the upload_media tool do? +

Upload a local file to Runway\. It is categorised as a Write tool in the Freshdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on upload_media? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for upload_media: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is upload_media? +

upload_media is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit upload_media? +

Yes. Add a rate_limit block to the upload_media rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block upload_media completely? +

Set action: deny in the PolicyLayer policy for upload_media. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides upload_media? +

upload_media is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

More on Freshdesk, and thousands of servers like it.

This server

All 422 Freshdesk tools →

Across the catalogue

The MCP Attack Database →

Guides

Govern customer-ops agents →Argument validation →Scoped token →