delete_ticket_message

Delete a ticket message

SERVERinstantKOM MCP Server SOURCEinstantkom/mcp-server

Critical RISK CLASS

Category Destructive

Parameters 00 required

Recommended Hiddensee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/instantkom-mcp-server/delete-ticket-message.md

WHAT IT DOES

What delete_ticket_message does on instantKOM MCP Server

AI agents call delete_ticket_message to permanently remove resources in instantKOM MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

RISK

Why delete_ticket_message is rated Critical

Deletion of ticket messages is an irreversible operation that destroys data and cannot be undone. This satisfies the Destructive category definition ('irreversibly deletes or overwrites data'). The impact is limited to a single message in a specific ticket rather than bulk deletion or system-wide erasure, placing severity at high rather than critical.

From the tool's definition Tool name 'delete_ticket_message' explicitly states 'delete', and description confirms it 'Delete[s] a ticket message'. The verb 'delete' indicates irreversible removal of data.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs delete_ticket_message safely

PolicyLayer is an MCP gateway: it sits between your AI agents and instantKOM MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For delete_ticket_message, this is the rule to start with:

delete_ticket_message Hidden

delete_ticket_message is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "delete_ticket_message"
  ]
}

RESTRICT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect instantKOM MCP Server, apply this rule, and every delete_ticket_message call is checked against it from then on.

FAQ

Questions about delete_ticket_message

What does the delete_ticket_message tool do? +

Delete a ticket message. It is categorised as a Destructive tool in the instantKOM MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on delete_ticket_message? +

Register the instantKOM MCP Server MCP server in PolicyLayer and add a rule for delete_ticket_message: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches instantKOM MCP Server. Nothing to install.

What risk level is delete_ticket_message? +

delete_ticket_message is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit delete_ticket_message? +

Yes. Add a rate_limit block to the delete_ticket_message rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block delete_ticket_message completely? +

Set action: deny in the PolicyLayer policy for delete_ticket_message. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides delete_ticket_message? +

delete_ticket_message is provided by the instantKOM MCP Server MCP server (instantkom/mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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