Get a single incident by number (e.g., INC0010001) or sys_id.
AI agents call get_servicenow_incident to retrieve information from Apple Shortcuts without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves incident data from ServiceNow without creating, modifying, or deleting records. However, severity is elevated to 'medium' because incident data may contain sensitive information (customer details, security issues, internal notes), and unauthorized access could leak confidential information to an AI agent.
From the tool's definition Tool description states 'Get a single incident' — a retrieval operation with no modification or deletion. The verb 'Get' and the read-only query pattern (lookup by identifier) confirm Read category.
Documented attack patterns abuse exactly the kind of access get_servicenow_incident gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Apple Shortcuts, and nothing reaches the server without passing your rules. This is the rule we recommend for get_servicenow_incident:
{
"version": "1",
"default": "deny",
"tools": {
"get_servicenow_incident": {}
}
}get_servicenow_incident is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
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Get a single incident by number (e.g., INC0010001) or sys_id. It is categorised as a Read tool in the Apple Shortcuts MCP Server, which means it retrieves data without modifying state.
Register the Apple Shortcuts MCP server in PolicyLayer and add a rule for get_servicenow_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Apple Shortcuts. Nothing to install.
get_servicenow_incident is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_servicenow_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_servicenow_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_servicenow_incident is provided by the Apple Shortcuts MCP server (@mindstone/mcp-server-apple-shortcuts). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Apple Shortcuts, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
423 Apple Shortcuts tools catalogued and risk-classified — across an index of 43,000+ MCP servers.