AI agents call list_servicenow_users to retrieve information from Apple Shortcuts without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and retrieves user information from ServiceNow without creating, modifying, deleting, or executing any operations. It is a passive read operation with minimal security risk, though listing users could expose organizational structure depending on permissions and filtering rules.
From the tool's definition Tool name 'list_servicenow_users' and description 'List or search users in ServiceNow' indicate data retrieval without modification. The terms 'list' and 'search' are characteristic Read operations.
Documented attack patterns abuse exactly the kind of access list_servicenow_users gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Apple Shortcuts, and nothing reaches the server without passing your rules. This is the rule we recommend for list_servicenow_users:
{
"version": "1",
"default": "deny",
"tools": {
"list_servicenow_users": {}
}
}list_servicenow_users is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
Free to start. No card required.
List or search users in ServiceNow. It is categorised as a Read tool in the Apple Shortcuts MCP Server, which means it retrieves data without modifying state.
Register the Apple Shortcuts MCP server in PolicyLayer and add a rule for list_servicenow_users: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Apple Shortcuts. Nothing to install.
list_servicenow_users is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_servicenow_users rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_servicenow_users. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_servicenow_users is provided by the Apple Shortcuts MCP server (@mindstone/mcp-server-apple-shortcuts). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Apple Shortcuts, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
423 Apple Shortcuts tools catalogued and risk-classified — across an index of 43,000+ MCP servers.