List all agent groups in Zendesk. Returns groups with their IDs and names. Use group IDs when: - Creating tickets with a specific group assignment - Updating ticket group_id - Filtering tickets by group Example:
AI agents call list_zendesk_groups to retrieve information from Apple Shortcuts without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs data retrieval with no side effects. It queries Zendesk's group structure and returns results to support downstream operations, but does not itself create, modify, delete, or execute any actions. This is a canonical Read operation with minimal security risk if misused—at worst, an agent would learn group structure information already available to Zendesk users.
From the tool's definition list_zendesk_groups retrieves and queries Zendesk agent groups, returning IDs and names without modifying any data. The description explicitly uses 'List' and states it provides information for use in other operations, indicating read-only retrieval.
Documented attack patterns abuse exactly the kind of access list_zendesk_groups gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Apple Shortcuts, and nothing reaches the server without passing your rules. This is the rule we recommend for list_zendesk_groups:
{
"version": "1",
"default": "deny",
"tools": {
"list_zendesk_groups": {}
}
}list_zendesk_groups is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
Free to start. No card required.
List all agent groups in Zendesk. Returns groups with their IDs and names. Use group IDs when: - Creating tickets with a specific group assignment - Updating ticket group_id - Filtering tickets by group Example:. It is categorised as a Read tool in the Apple Shortcuts MCP Server, which means it retrieves data without modifying state.
Register the Apple Shortcuts MCP server in PolicyLayer and add a rule for list_zendesk_groups: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Apple Shortcuts. Nothing to install.
list_zendesk_groups is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_zendesk_groups rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_zendesk_groups. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_zendesk_groups is provided by the Apple Shortcuts MCP server (@mindstone/mcp-server-apple-shortcuts). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Apple Shortcuts, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
423 Apple Shortcuts tools catalogued and risk-classified — across an index of 43,000+ MCP servers.