List or search Zendesk macros. Macros are predefined sets of actions that agents can apply to tickets with one click. Actions can set ticket fields (status, priority, assignee, group), add comments, or modify tags. When query is provided, searches macros by title. Otherwise lists all macros. Use ...
AI agents call list_zendesk_macros to retrieve information from Apple Shortcuts without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs read-only operations: listing and searching existing Zendesk macros. It retrieves information without side effects. The description clarifies that applying macros requires a separate tool (apply_zendesk_macro), confirming this tool is purely informational.
From the tool's definition Tool description explicitly states 'List or search Zendesk macros' and 'When query is provided, searches macros by title. Otherwise lists all macros.' The tool only retrieves macro metadata without modifying or applying any actions.
Documented attack patterns abuse exactly the kind of access list_zendesk_macros gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Apple Shortcuts, and nothing reaches the server without passing your rules. This is the rule we recommend for list_zendesk_macros:
{
"version": "1",
"default": "deny",
"tools": {
"list_zendesk_macros": {}
}
}list_zendesk_macros is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
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List or search Zendesk macros. Macros are predefined sets of actions that agents can apply to tickets with one click. Actions can set ticket fields (status, priority, assignee, group), add comments, or modify tags. When query is provided, searches macros by title. Otherwise lists all macros. Use get_zendesk_macro to see the full actions for a specific macro. Use apply_zendesk_macro to apply a macro to a ticket. It is categorised as a Read tool in the Apple Shortcuts MCP Server, which means it retrieves data without modifying state.
Register the Apple Shortcuts MCP server in PolicyLayer and add a rule for list_zendesk_macros: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Apple Shortcuts. Nothing to install.
list_zendesk_macros is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_zendesk_macros rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_zendesk_macros. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_zendesk_macros is provided by the Apple Shortcuts MCP server (@mindstone/mcp-server-apple-shortcuts). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Apple Shortcuts, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
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423 Apple Shortcuts tools catalogued and risk-classified — across an index of 43,000+ MCP servers.