autotask_list_queues

THE RISK

Low Risk

Why autotask_list_queues needs a policy

This tool performs a read-only operation (list/query) to retrieve queue information from Autotask. It has no side effects, does not modify data, and does not execute code or trigger external operations. The blast radius of misuse is minimal—an agent could at most enumerate available queues, which is informational data typically accessible to users with basic Autotask permissions.

From the tool's definition Tool name 'autotask_list_queues' and description 'List all available ticket queues in Autotask' indicate a retrieval operation that queries and returns queue data without modification.

Documented attack patterns abuse exactly the kind of access autotask_list_queues gives an agent:

POLICY

How to control autotask_list_queues

PolicyLayer is an MCP gateway — it sits between your AI agents and Autotask, and nothing reaches the server without passing your rules. This is the rule we recommend for autotask_list_queues:

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "autotask_list_queues": {}
  }
}

autotask_list_queues is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.

Create a free account and register Autotask — nothing to install.
Add this policy — paste it, or build it visually.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

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EXPLORE

Related tools and policies

More Autotask tools

Financial autotask_create_ticket_charge Create charge on ticket for materials, costs, or expenses. Execute autotask_execute_tool Execute any Autotask tool by name. Use after discovering tools via autotask_list_category_ Execute autotask_raw_request Escape hatch for Autotask REST endpoints not yet wrapped by a typed tool. Use sparingly — Write autotask_update_ticket_charge Update an existing ticket charge. Only fields provided will be changed. Write autotask_create_company Create new company record Write autotask_create_company_note Create a new note for a company Write autotask_create_contact Create new contact record Write autotask_create_contract Create a new Contract in Autotask. Field names match the Autotask REST API exactly. status

All 91 Autotask tools →

Read tools on other servers

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Go deeper

The MCP Attack Database → Documented attack patterns against MCP deployments — and the policies that stop them.
Data exfiltration → How read access becomes an exfiltration channel when chained with untrusted content.
MCP token cost → What connecting this server costs in context-window tokens on every request.
Rate Limiting MCP Tool Calls: A Practical Guide →
MCP Security: Why Prompt Guardrails Aren't Enough →

FAQ

Questions about autotask_list_queues

What does the autotask_list_queues tool do? +

List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue. It is categorised as a Read tool in the Autotask MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on autotask_list_queues? +

Register the Autotask MCP server in PolicyLayer and add a rule for autotask_list_queues: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Autotask. Nothing to install.

What risk level is autotask_list_queues? +

autotask_list_queues is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit autotask_list_queues? +

Yes. Add a rate_limit block to the autotask_list_queues rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block autotask_list_queues completely? +

Set action: deny in the PolicyLayer policy for autotask_list_queues. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides autotask_list_queues? +

autotask_list_queues is provided by the Autotask MCP server (wyre-technology/autotask-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Autotask tool call.

Start from Autotask, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

CHECK YOUR STACK →