Create a new Intercom Help Center article. Supports multilingual content and draft/published states.
AI agents use create_article to create or update resources in Intercom Articles MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Intercom Articles MCP Server environment.
This tool creates new data (articles) in a customer-facing help center system, which is reversible but has immediate visibility impact. It does not delete, execute arbitrary code, or move money, placing it in the Write category.
From the tool's definition Tool description states "Create a new Intercom Help Center article" with support for "draft/published states." The word 'create' indicates the tool generates new data.
Documented attack patterns abuse exactly the kind of access create_article gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Intercom Articles MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for create_article:
{
"version": "1",
"default": "deny",
"tools": {
"create_article": {
"limits": [
{
"counter": "create_article_rate",
"window": "minute",
"max": 30,
"scope": "grant"
}
]
}
}
}create_article stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
Free to start. No card required.
Create a new Intercom Help Center article. Supports multilingual content and draft/published states. It is categorised as a Write tool in the Intercom Articles MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Intercom Articles MCP Server MCP server in PolicyLayer and add a rule for create_article: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Intercom Articles MCP Server. Nothing to install.
create_article is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the create_article rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for create_article. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
create_article is provided by the Intercom Articles MCP Server MCP server (kaosensei/intercom-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Intercom Articles MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
16 Intercom Articles MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.