// MCP TOOL REFERENCE

INTERCOM ARTICLES MCP SERVER TOOLS

16 tools from the Intercom Articles MCP Server MCP Server, categorised by risk level.

View the Intercom Articles MCP Server policy →

// ALL 16 INTERCOM ARTICLES MCP SERVER TOOLS

READ 6 tools

Read get_article Get a single Intercom article by ID. Returns full article details including title, body, author, and state. Read get_collection Get a single Intercom Help Center collection by ID. Returns full collection details including name, descrip... Read list_admins List all Intercom workspace admins/team members. Returns IDs, names, and emails. Useful for discovering val... Read list_articles List Intercom articles with pagination. Returns a list of articles with basic information. Read list_collections List all Intercom Help Center collections. Collections are top-level categories that contain sections and a... Read search_articles Search for Intercom Help Center articles using keywords. Returns summary fields (id, title, description, st...

WRITE 8 tools

Write add_conversation_note Add an internal note to an Intercom conversation. Notes are only visible to team members, not customers. Write close_conversation Close an Intercom conversation. Write create_article Create a new Intercom Help Center article. Supports multilingual content and draft/published states. Write create_collection Create a new Intercom Help Center collection. Collections are top-level categories that contain sections an... Write reply_conversation Reply to an Intercom conversation as an admin. Use this to send a message visible to the customer. Write update_article Update an existing Intercom Help Center article. Supports partial updates and multilingual content. Write update_collection Update an existing Intercom Help Center collection. Supports updating name, description, and multilingual t... Write update_ticket_state Update the state of an Intercom ticket.

DESTRUCTIVE 2 tools

Destructive delete_article Delete an Intercom Help Center article. WARNING: This action cannot be undone. The article will be permanen... Destructive delete_collection Delete an Intercom Help Center collection. WARNING: This action cannot be undone. The collection and all it...

// FAQ

How many tools does the Intercom Articles MCP Server MCP server have? +

The Intercom Articles MCP Server MCP server exposes 16 tools across 3 categories: Read, Write, Destructive.

How do I enforce policies on Intercom Articles MCP Server tools? +

Route the Intercom Articles MCP Server server through the PolicyLayer gateway. Define allow, deny, or approval rules per tool in the dashboard; they are enforced on every call before it reaches the server.

What risk categories do Intercom Articles MCP Server tools fall into? +

Intercom Articles MCP Server tools are categorised as Read (6), Write (8), Destructive (2). Each category has a recommended default policy.

Enforce policy on every Intercom Articles MCP Server tool call.

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