Get ticket statuses with counts
AI agents call whmcs_get_support_statuses to retrieve information from Whmcs without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and queries support ticket status information. The verb 'Get' and the read-only nature of retrieving status counts with no mention of creation, modification, or deletion of data clearly places this in the Read category. The blast radius is minimal as it only exposes informational data about ticket statuses.
From the tool's definition Tool name 'whmcs_get_support_statuses' and description 'Get ticket statuses with counts' indicate a retrieval operation that queries existing support ticket status data without modification.
Documented attack patterns abuse exactly the kind of access whmcs_get_support_statuses gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Whmcs, and nothing reaches the server without passing your rules. This is the rule we recommend for whmcs_get_support_statuses:
{
"version": "1",
"default": "deny",
"tools": {
"whmcs_get_support_statuses": {}
}
}whmcs_get_support_statuses is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
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Get ticket statuses with counts. It is categorised as a Read tool in the Whmcs MCP Server, which means it retrieves data without modifying state.
Register the Whmcs MCP server in PolicyLayer and add a rule for whmcs_get_support_statuses: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Whmcs. Nothing to install.
whmcs_get_support_statuses is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the whmcs_get_support_statuses rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for whmcs_get_support_statuses. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
whmcs_get_support_statuses is provided by the Whmcs MCP server (scarecr0w12/whmcs-mcp-tool). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Whmcs, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
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