servicetitan_list_customer_contacts

What servicetitan_list_customer_contacts does on ServiceTitan MCP Server

AI agents call servicetitan_list_customer_contacts to retrieve information from ServiceTitan MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why servicetitan_list_customer_contacts is rated Low

This tool retrieves customer contact information without creating, modifying, deleting, or executing any operations. It is a straightforward data query with minimal security impact, as contact information exposure is generally less sensitive than financial or operational changes. Severity is low because misuse would only result in unauthorized information access, not operational or financial harm.

From the tool's definition Tool name contains 'list' and description states 'List all contacts for a customer' — a retrieval operation with no modification or side effects.

The rule that runs servicetitan_list_customer_contacts safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For servicetitan_list_customer_contacts, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicetitan_list_customer_contacts": {}
  }
}

Questions about servicetitan_list_customer_contacts