email_get_message

Get full email content by UID. Returns headers, text/HTML body, and attachment metadata.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/email-get-message.md

WHAT IT DOES

What email_get_message does on Freshdesk

AI agents call email_get_message to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why email_get_message is rated Low

This tool retrieves and queries existing email data by UID without creating, modifying, deleting, or executing any operations. It is purely informational, returning message content and metadata. The read-only nature and limited blast radius (data exposure rather than modification or system impact) make this a low-severity Read operation.

From the tool's definition Tool name 'email_get_message' and description 'Get full email content by UID. Returns headers, text/HTML body, and attachment metadata.' indicate a retrieval operation with no modification or destructive capability.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs email_get_message safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For email_get_message, this is the rule to start with:

email_get_message Allowed

email_get_message is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "email_get_message": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every email_get_message call is checked against it from then on.

FAQ

Questions about email_get_message

What does the email_get_message tool do? +

Get full email content by UID. Returns headers, text/HTML body, and attachment metadata. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on email_get_message? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for email_get_message: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is email_get_message? +

email_get_message is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit email_get_message? +

Yes. Add a rate_limit block to the email_get_message rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block email_get_message completely? +

Set action: deny in the PolicyLayer policy for email_get_message. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides email_get_message? +

email_get_message is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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