ga_get_custom_dimensions_and_metrics
List all custom dimensions and custom metrics configured on a GA4 property.
This record as markdown: /tools/freshdesk/ga-get-custom-dimensions-and-metrics.md
What ga_get_custom_dimensions_and_metrics does on Freshdesk
AI agents call ga_get_custom_dimensions_and_metrics to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why ga_get_custom_dimensions_and_metrics is rated Low
This tool queries GA4 property configuration to retrieve custom dimensions and metrics. It performs a read-only operation with no side effects, no data modification, and no external command execution. The severity is low because exposure of GA4 configuration metadata has limited blast radius — it does not enable data exfiltration, deletion, or financial transactions, only visibility into how analytics are configured.
From the tool's definition Tool name contains 'get' and description states 'List all custom dimensions and custom metrics' — purely retrieves configuration data without modification or execution.
Attacks that exploit this kind of access
The rule that runs ga_get_custom_dimensions_and_metrics safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For ga_get_custom_dimensions_and_metrics, this is the rule to start with:
ga_get_custom_dimensions_and_metrics is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every ga_get_custom_dimensions_and_metrics call is checked against it from then on.
Questions about ga_get_custom_dimensions_and_metrics
List all custom dimensions and custom metrics configured on a GA4 property. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for ga_get_custom_dimensions_and_metrics: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
ga_get_custom_dimensions_and_metrics is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the ga_get_custom_dimensions_and_metrics rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for ga_get_custom_dimensions_and_metrics. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
ga_get_custom_dimensions_and_metrics is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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