ga_get_metrics_by_category
Get metrics for a given category name (from ga_list_metric_categories).
This record as markdown: /tools/freshdesk/ga-get-metrics-by-category.md
What ga_get_metrics_by_category does on Freshdesk
AI agents call ga_get_metrics_by_category to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why ga_get_metrics_by_category is rated Low
This tool retrieves or queries metrics data for a specified category. There is no indication of modifications, deletions, or execution of external operations. The tool simply fetches existing data, which is the defining characteristic of the Read category.
From the tool's definition The tool description uses 'Get metrics' which indicates data retrieval. The function name includes 'get_metrics' and references a list operation ('ga_list_metric_categories'), both suggesting query-based read operations without side effects.
Attacks that exploit this kind of access
The rule that runs ga_get_metrics_by_category safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For ga_get_metrics_by_category, this is the rule to start with:
ga_get_metrics_by_category is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every ga_get_metrics_by_category call is checked against it from then on.
Questions about ga_get_metrics_by_category
Get metrics for a given category name (from ga_list_metric_categories). It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for ga_get_metrics_by_category: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
ga_get_metrics_by_category is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the ga_get_metrics_by_category rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for ga_get_metrics_by_category. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
ga_get_metrics_by_category is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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