get_agent_versions

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/get-agent-versions.md

WHAT IT DOES

What get_agent_versions does on Freshdesk

AI agents call get_agent_versions to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_agent_versions is rated Low

This tool performs a query operation that retrieves and displays existing agent version metadata without creating, modifying, deleting, or executing any actions. It has no side effects and is purely informational. The low severity reflects minimal risk from misuse—an agent could at worst enumerate versions but cannot take harmful actions through this tool alone.

From the tool's definition Tool description states 'List all versions of an agent' and explains use cases for checking and finding version information. The verb 'List' and context around 'checking' and 'finding' indicate read-only data retrieval with no modification or side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_agent_versions safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_agent_versions, this is the rule to start with:

get_agent_versions Allowed

get_agent_versions is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_agent_versions": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_agent_versions call is checked against it from then on.

FAQ

Questions about get_agent_versions

What does the get_agent_versions tool do? +

List all versions of an agent, including draft and published versions. WHEN TO USE: - To check which version is currently published/live - To find the version number of a draft before publishing - To debug version mismatch issues causing 404 errors on calls COMMON MISTAKES: - Using override_agent_id without checking the matching override_agent_version here - Publishing/calling a stale version after updating the draft ERROR RECOVERY: - 401: API key is missing or invalid → configure_retell_api_key - 404: agent_id not found → list_agents and retry RELATED TOOLS: - publish_agent: Publish a draft version returned here - create_phone_call: Pass override_agent_version from this list - get_agent: Inspect the agent tied to these versions RETURNS: versions, count. Each version includes version number, published/live status, creation/update timestamps, and description when available. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_agent_versions? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for get_agent_versions: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is get_agent_versions? +

get_agent_versions is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_agent_versions? +

Yes. Add a rate_limit block to the get_agent_versions rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_agent_versions completely? +

Set action: deny in the PolicyLayer policy for get_agent_versions. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_agent_versions? +

get_agent_versions is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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